Refund Policy
Welcome to HeatherGlen! We are committed to customer satisfaction and have developed a comprehensive Refund Policy to handle returns and refunds effectively. If you are looking to return a pizza or any other menu item you purchased from us, you'll find all the information you need below.
Refund Requests
If you are not completely satisfied with your purchase, please contact us at heatherglen.site or call +44 20 7946 0958 within 24 hours of receipt. Provide a brief explanation of the issue and your order number to assist us in improving our service.
Eligible Items for Refund
To be eligible for a refund, the item must be uneaten, and in the same condition that you received it. Customized or personalized items, unless significantly different from what was ordered, are typically not eligible for a refund.
Non-refundable Items
The following items cannot be returned or refunded: gift cards, promotional items, and loyalty rewards. Soft drinks, such as sodas and lemonades, may also not be eligible for returns due to hygiene reasons.
Partial Refunds
In some cases, we may offer a partial refund or a credit note, particularly if the item received was not as specified in your order but you wish to keep it. The amount and terms for a partial refund will be determined on a case-by-case basis.
Processing Refunds
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days. Typically, it takes about 5-10 business days for the credit to appear on your account, depending on your bank's policies.
Exchanges
We only replace items if they are defective or damaged upon arrival or if we delivered the wrong item. If you need to exchange it for the same item, contact us via the details mentioned above.
Shipping
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying your own shipping costs for returning your item unless the item is defective or we made an error. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, contact us at the details provided on our website. Our customer service team will be happy to assist you.
Changes to Refund Policy
HeatherGlen reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last Updated: April 1, 2023